Gaming Machines
New Requirements for NSW Gaming Machines in 2024: What You Need to Know
The NSW Government has introduced significant changes to gaming machine regulations starting from 1 July 2024, aimed at reducing gambling harm and enhancing compliance. Here’s a comprehensive overview of the new requirements and how they may impact your venue.
Key Changes and Requirements
Responsible Gambling Officers (RGOs)
Requirement: From 1 July 2024, all hotels and clubs with more than 20 gaming machine entitlements must have at least one Responsible Gambling Officer (RGO) on duty whenever gaming machines are in operation.
Duties: RGOs will monitor patrons for signs of gambling harm, provide support and information about responsible gambling, and maintain a gambling incident register. They will also escalate serious incidents to senior management and ensure compliance with harm minimisation measures (Liquor & Gaming NSW)(Liquor & Gaming NSW).
Gambling Incident Register
Requirement: Venues must maintain a gambling incident register to record any instances of potential or actual gambling harm. This register must be reviewed monthly, and records should be detailed to aid in identifying patterns and implementing corrective actions (Liquor & Gaming NSW) (Liquor & Gaming NSW).
Gaming Plan of Management (GPOM)
Requirement: By 1 September 2024, all venues with gaming machines must develop and maintain a Gaming Plan of Management (GPOM). This plan should detail the venue’s procedures for responsible conduct of gambling and harm minimisation.
Contents: The GPOM must include specific strategies for monitoring and supporting patrons, staff training programs, and measures to ensure compliance with all relevant regulations (Liquor & Gaming NSW) (Liquor & Gaming NSW).
Advanced Responsible Conduct of Gambling Training
Requirement: RGOs and certain management staff must complete Advanced Responsible Conduct of Gambling (ARCG) training. This training will equip them with the skills needed to identify and address gambling harm effectively (Liquor & Gaming NSW) (Liquor & Gaming NSW).
Scaling of RGO Requirements
Scaling: The number of RGOs required will depend on the number of gaming machine entitlements. For example, venues with 21-99 machines need one RGO on duty, while those with 100-299 machines require two RGOs, and venues with 300 or more machines need three RGOs (Liquor & Gaming NSW) (Liquor & Gaming NSW).
Benefits of Compliance
Adhering to these new regulations not only ensures compliance with NSW laws but also promotes a safer and more responsible gambling environment. Implementing these measures can help venues reduce the risk of gambling harm, improve customer trust, and enhance their reputation in the community.
How Darrin Thompson Can Assist
Navigating these regulatory changes can be challenging, but Darrin Thompson offers expert consultancy services to help your venue comply with the new requirements:
Training and Support: Darrin can facilitate Advanced Responsible Conduct of Gambling training for your staff, ensuring they are fully prepared to meet the new standards.
GPOM Development: He can assist in developing a comprehensive Gaming Plan of Management tailored to your venue’s needs.
Compliance Audits: Darrin provides thorough compliance audits to identify any gaps and implement effective solutions, ensuring your venue meets all regulatory requirements.
Ongoing Advice: With extensive experience in regulatory compliance, Darrin offers ongoing support and advice to help you navigate the complexities of these new regulations.
For detailed assistance and to ensure your venue is fully compliant with the new gaming machine regulations, contact Darrin Thompson today.
By addressing these new requirements and offering practical solutions, your venue can ensure compliance and promote a responsible gambling environment. For more detailed information on the new regulations, please contact my office for an appointment.